Wednesday, March 01, 2006

Trouble at the Top

All's not well at Top Up TV. Not only has Top Up TV lost shedloads of money, £7m according to accounts filed at Companies House in November 2004, but it appears to be upsetting customers left right and centre.

With eight complaints to the Advertising Standards Authority this week about having slightly less channels available than claimed – five rather than 11 at any one time -- it looks like the service is in the running to have even worse customer service than the notoriously bad NTL.

It seems Top Up TV has all kinds of problems with the way it handles payments. Customers are finding their money is being taken, but no service arriving, with others being offered a "free month" and then charged for it.

Others have found two months' worth of payment being taken before they get a service, while the worst cases have seen phantom payments taken and no refunds given. Obviously Top Up TV can't refund you… because it can't find you! Genius.

4 Comments:

At 12:06 AM, Anonymous Anonymous said...

If I’m honest me and a few others from Digital Spy forums sent in the complaints to the ASA, we’ve never had Top up tv, but we like to give tutv shit as we would like more free channels and every month we send in anything we can think of. We organise it via the digital spy PM system and agree on a topic for that month. We usually get about 6-8 DS users joining in the fun each month.

 
At 9:39 PM, Anonymous Anonymous said...

How very childish of you

 
At 9:32 PM, Anonymous Anonymous said...

i'm a sky tv employee. we have a whole department of people whose job involves spending all day slagging off teh brilliant top-up tv service on interweb fora. teh conspiracy theories are all true!!!!!!!!11111one111

 
At 9:56 PM, Anonymous Anonymous said...

Yeah, regulatory bodies are ALWAYS swayed by anonymous trouble-causers on the Internet. Remember when the Food Standards Agency banned the sale of Findus Crispy Pancakes because a bunch of Findus haters from the Digital Spy forums said the pancakes were full of snot?

This is a serious matter! I'm sure the ASA will reverse their decisions against TopUp when they see how they've been tricked.

 

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